Shipping / Refund Policy

You may return any items within 30 days of the purchase date for a store credit. 
All returned products must be unopened and in the original packaging. 
Include a copy of your packing slip, and ship the items to: nognz order returns, 5505 Ocean Place, West Vancouver, BC, V7W 1N7.

You will be responsible for the shipping costs. We do NOT charge a restocking fee. When we receive your return, we may need to contact you for more information to complete the refund. We will use the phone number or email address from your original order to contact you.

Mistakes and Defective Items
: If you have received a defective item or if we goofed and sent you the wrong product, please contact us at customerloyalty@nognz.com or call 1-877-99 NOGNZ (66469) and time Monday thru Friday 10am-6pm PST and we will sort things out.
Returning an Online Order to a Store
If you happen to live near one of our stores you have the option of returning your online purchase as long as the product is unopened and you have a copy of your packing slip.

I would like to return a gift that was sent to me. What do I do?

Nognz is very sorry that your gift did not work for you. Please call the nognz customer loyalty team at 1-877-996-9649 for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on. You will have to provide the purchaser’s phone number, first and last name, or email address.

Any gift item being returned will be refunded to the original purchaser’s method of payment; you cannot obtain a store credit for a returned gift item. However, we can definitely process a gift exchange for you for another item. Please call the nognz customer loyalty team at 1-800-927-7671 for assistance.

All returned products must be unopened and in the original packaging. 
Include a copy of your packing slip, and ship the items to: nognz order returns, 5505 Ocean Place, West Vancouver, BC, V7W 1N7.

How long does it take for me to get a refund?

It may take 4-5 business days for your return to reach the nognz fulfillment center. Once it is received and inspected by the fulfillment center (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.